Cargo inspection

01

In a world where trade is always dynamic, Swiss Lloyds helps Clients to transform Trade, in a real Success.

Swiss Lloyds is assuring to monitor and facilitate trade, setting the Standards in Third Party Inspection services.

Marine inspection

02

Marine Inspection Services, is the quintessence of the inspection to the sea.

The combined engineering and tradition in shipping, are just the unique way to implement the strategy of Swiss Lloyds to safeguard customer interests.

Advanced Non Destructive Testing

03

Swiss Lloyds is using the latest available technology for advanced NDT.

Joints and welds assessment, as well as corrosion mapping of vessels and metallic constructions, is our main target of inspection services.

SWISS LLOYDS SERVICES QUALITY DIMENSIONS

SERVICES QUALITY DIMENSIONS

Fully Responsive Service Delivery

Service delivery based on criticality of processes evaluation and simplification of the bureaucratic processes.

Advanced Portifolo of Inspection Services

Use of latest technology and advanced NDT techniques, is a common approach to perform an Inspection, aiming to achieve the highest value for money.

Flexibly Layout of Service Delivery

We just need 12 hours of notice, to overcome any inspection needs, following the highest Inspection and Certification Standards.

Independent, Trasparent and Reliable

All Inspection services are delivered in base of Inspectors Independence, Transparency of processes, and Reliability of reporting.

Standardization and Uniformity of Services

Swiss Lloyds services delivery, are assigned as fully Standardized and Uniformed in order to guarantee clients standard satisfaction level.

Consumer based Quality Service Delivery

The next day, of the so-called standardized Management Systems implementation era, can only be replaced by the «Consumers Total Approach» Management Philosophy, based on continuous Commitment of Companies Leadership, to ensure 4 well defined «Consumer Care» Dimensions.

The Vision

Our vision is to homogenize quality cultures and conceptions in order to create premium quality networks consisted of those professionals who are dedicated to continuous improvement and quality control, with mutual interest and scopes. Transfer and diffusion of knowledge and specialization by our Inspectors and Auditors, is significant, especially to young professionals who are interested in quality services, whereas dissemination of quality and certification culture is continuously expanded and broadened through our projects’ experience exchange among various stake holders of certification  services, worldwide. Customer’s commitment in quality is, furthermore, rather critical in such «experience exchange» throughout the certification and conformity assurance process.

QUALITY POLICY

Conformity Assessment and Certification of management systems, products, services and processes is conducted according to standardized requirements and should always satisfy the Applicant needs and the principles of Impartiality and Accuracy.

Reliability and Quality of Service delivered is the main priority.

Inspections and Audits are also implemented and conducted according to standardized requirements and should always satisfy the Applicant needs.

Qualification of Personnel Services are planned and provided as of excellent responsiveness and reliability, and independency is guaranteed throughout all steeps of the Personnel Qualification process.

Certification of Personnel services, related to particular professions, is executed according to International Standards and the existing National or International legal framework, demonstrating Independency, Impartiality and Integrity towards the candidates to be certified.

Swiss Lloyds divulges and facilitates the transmission of knowledge and know how in order to adequately meet its purposes and operational activities, by collecting and elaborating information and data, deriving from National and International publications concerning the development of the above activities, be in contact and collaborate with National, European and also International organisations, attend to related publications where research results will be announced, scientific papers and congresses as well as, and other related bibliography, will be published. The resources involved in the process of services’ provision are at the highest standards of quality, professionalism and reliability.

Impartiality is the most critical principle towards reliability of the Swiss Lloyds Certification Services.

The executive management of «Swiss Lloyds» will provide all efforts and will take all necessary and appropriate measures in order to effectively manage potential conflict of interest, and to ensure the objectivity of the conducted certification activities.

Swiss Lloyds applies throughout its network, the essential policies and appropriate procedures as to effectively handle the risks associated with providing competent, consistent and impartial certification and inspection services.

“Integrity”, “High value services” and “Customers satisfaction”, at all provided services, are set as prime priorities of «Swiss Approval International» Inspection & Certification Body.

Confidentiality, Reliability, Responsiveness and Empathy by all employees, including Auditors, Inspectors, Examiners, Assessors and Certification personnel, is assured at the highest level of efficiency.

Impartiality, Independency, Non Discriminatory conditions, Transparency and Publicity featured within any activity or decision taken by the Certification Body Personnel.  

SWISS LLOYDS REGISTER OF SHIPPING

Processes Corporate General Manager

CONFIDENTIALITY AND DATA SECURITY DECLARATION

Swiss Lloyds overbidding the importance of data security and confidentiality safeguard of the information handled, therein, as a result of the procedures and requirements of certification services, has adopted the present policy “Confidentiality and Data Security’.

The company’s management ranks the protection of confidentiality, impartiality, integrity, availability and exchange of information as vital- significant and with financial- impacts, including personal information of clients, reports, audit lists and certification documentation, records of bodies stored in databases as primary goal for the smooth and efficient operations and customers’ satisfaction.

The main objectives of Information and Data Security Policy are:

  • the full satisfaction and safeguard of customers’ data confidentiality
  • the compliance with legislative and regulatory requirements
  • the Information security
  • the assurance of security of the evaluation, inspection and certification documentation and related material, taking into account the following:
    • the locations of the materials (e.g. transportation, electronic delivery, disposal, storage,)
    • the nature of the materials (e.g. electronic, paper, testing equipment)
    • the steps in the certification process (e.g. application, review, coordination, results’ and evaluation reporting)
    • the threats arising from the certification process itself.

Concerning special provisions for personal data protection, the following are ensured:

1.       Lawful, fair and transparent processing

  1. To ensure its processing of data is lawful, fair and transparent, the CB shall maintain a Register through its CRM functions.
  2. Individuals have the right to access their personal data and any such requests made to the CB shall be dealt with in a timely manner.

2.       Lawful purposes

  1. All data processed by the CB must be done on one of the following lawful bases: consent, contract, legal obligation, vital interests, public task or legitimate interests.
  2. The CB shall note the appropriate lawful basis in the respective agreements / consents with individuals.
  3. Where communications are sent to individuals based on their consent, the option for the individual to revoke their consent should be clearly available and systems should be in place to ensure such revocation is reflected accurately in the CB’s systems.

3.       Data minimisation

  1. The CB shall ensure that personal data are adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.
  2. [Add considerations relevant to the CB’s particular systems]

4.       Accuracy

  1. The CB shall take reasonable steps to ensure personal data is accurate.
  2. Where necessary for the lawful basis on which data is processed, steps shall be put in place to ensure that personal data is kept up to date.
  3. [Add considerations relevant to the CB’s particular systems]

5.       Archiving / removal

  1. To ensure that personal data is kept for no longer than necessary, the CB shall put in place an archiving policy for each area in which personal data is processed and review this process annually.
  2. The archiving policy shall consider what data should/must be retained, for how long, and why.

6.       Security

  1. The CB shall ensure that personal data is stored securely using modern software that is kept-up-to-date.
  2. Access to personal data shall be limited to personnel who need access and appropriate security should be in place to avoid unauthorised sharing of information.
  3. When personal data is deleted this should be done safely such that the data is irrecoverable.
  4. Appropriate back-up and disaster recovery solutions shall be in place.

7.       Breach

In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data, the CB shall promptly assess the risk to people’s rights and freedoms and if appropriate report this breach the responsible authorities.

This policy applies to all personal data processed by the CB.

The Responsible Person shall take responsibility for the CB’s ongoing compliance with this policy

SWISS LLOYDS CORPORATE MANAGEMENT PHILOSOPHY

Based on the historical and philosophical impact of «Standards» implementation, in recent times, it is concluded that «Technical Standards» applied for the safety and quality assurance in Production, Industry and Technology development, are similar to common «Social Laws», necessary for a balanced social structure and the evolvement of market competition.

However, important elements that differentiate «Technical Standards» from «Social Laws» are «quantification» and «measurability», two factors that play a significant role in making «Technical Standards» widely, and universally, accepted in this new era, principally based on global technical codes, common concepts and symbols of arts and sciences, the so called «Normativity Framework».

In Nowadays context, Inspection and Certification Bodies represent reliability and objectivity on which the operation of International institutional normativity framework is principally based, aiming to the assurance of consumer’s safety and quality in the production chain.

Swiss Approval International Group of Companies is progressively constituted over the last 15 years, as a result of knowledge unification and integration between different companies, in different Countries, with an enormous experience in the fields of Inspection and Certification services.

Swiss Lloyds is a world leader in the field of Shipping Inspection services, Technical Inspection and Certification sector, incorporating experience, scientific expertise, innovation and technical know-how, principally in the area of South East Europe, Mediterranean Sea, and Red Sea as well.

1. Commitment: Endeavour to safeguard the welfare, health and safety of the community and its environment and give this priority before sectional or private interest.

2. Integrity: Evaluation and auditing personnel shall

3. Competence: Perform work only within their areas of competence, i.e. within their capability, qualifications, training and experience

4. Performance: Inspection and audit personnel skills and knowledge is guaranteed by the Top Management of Swiss Approval

5. No conflict of interest: To avoid potential conflict between the interests of clients, employers or the public and where this is unavoidable disclose forthwith the circumstances which may cause conflict.

6. Confidentiality: To ensure that confidential or copyright information or material obtained in the course of work, is transferred to other parties only with written authority from a duly authorised person.

7. Reporting: Inspection and audit personnel shall document reports and  objective evidences.

8. Improvement: Inspection and audit personnel shall continue to improve their competence (knowledge and skill) to adequately follow standards updates and best practice in the certification activities.

Whoever we may deal with, and wherever we may operate, we are committed to doing so lawfully, ethically and with integrity.

As part of this commitment, all forms of bribery and corruption are unacceptable and will not be tolerated. We must not, and we must ensure that any third party acting on our behalf does not, act corruptly in our dealings with any other person.

This anti-bribery and corruption policy sets out SWISS LLOYDS Policies to prevent acts of bribery and corruption. These policies and procedures have been designed to comply with legislation governing bribery and corruption on a global basis.

This policy provides guidance on the standards of behavior to which SWISS LLOYDS PERSONNEL adhere and most of these reflect the common sense and good business practices that we all work to in any event. This policy is designed to help all involved people to identify, when something is prohibited, so that bribery and corruption is avoided, and provide Personnel with help and guidance.

Who this policy applies to

The fundamental standards of integrity under which SWISS LLOYDS operates, do not vary depending on where we work or who we are dealing with.

This policy applies to all officers, employees (full and part time) and temporary workers (such as consultants or contractors) (together referred to as “employees” in this document) across the SWISS APPROVAL Group, no matter where they are located or what they do. It is the responsibility of each of us to ensure that we comply with these standards in our daily working lives. This policy sets out a single standard that all employees must comply with, regardless of whether local law or practices might permit something to the contrary.

Part of commitment to prevent bribery and corruption is to ensure that the people acting on behalf of SWISS LLOYDS, also do so in compliance with effective anti-bribery and corruption policies. Accordingly, where we engage third parties such as agents, distributors or joint venture partners, we have obligations to complete sufficient due diligence when entering into arrangements, to ensure that they are not acting corruptly, and to periodically monitor their performance to ensure ongoing compliance.

Failure to comply with this policy, whether or not this is intentional, may lead to disciplinary action (up to and including dismissal), and criminal liability for the individual involved (up to and including imprisonment). Employees will be required to confirm that they have read and understood the policy and that they comply with its terms as part of their ongoing employment assessment processes. In addition, relevant employees will be required to attend training to support the guidance in this policy.

Getting help

If you are unsure about your obligations under this policy, you should contact one of the following people for help:

• in the first instance, SWISS LLOYDS Ombudsman, acting as anti-bribery and corruption officer: Via G. Corti 5, CH6828, Balerna, Switzerland.

What is Bribery? Bribery involves the following:

• when a financial or other advantage is offered, given or promised to another person with the intention to induce or reward them or another person to perform their responsibilities or duties improperly (it does not   have to be the person to whom the bribe is offered that acts  improperly); or

• when a financial or other advantage is requested, agreed to be received or accepted by another person with the intention of inducing or rewarding  them or another person to perform their responsibilities or   duties inappropriately (it does not have to be the person who receives the bribe that acts improperly).

It does not matter whether the bribe is:

• given or received directly or through a third party (such as someone  acting on SWISS LLOYDS behalf, for example an agent, distributor, supplier, joint venture partner or other intermediary); or

• for the benefit of the recipient or some other person.

Bribes can take many forms, for example:

• money (or cash equivalent such as shares); • unreasonable gifts, entertainment or hospitality; • kickbacks; • unwarranted rebates or excessive commissions (e.g. to sales agents or marketing agents); • unwarranted allowances or expenses; • “facilitation” payments/payments made to perform their normal job more quickly and/or prioritise a particular customer; • political/charitable contributions; • uncompensated use of company services or facilities; or • anything else of value.

This policy applies to both the public and private sectors. Dealing with public officials poses a particular high risk in relation to bribery and corruption and specific guidance when dealing with public officials is set out below.

A breach of bribery laws can result in fines for both the company and the individual involved and in some jurisdictions could also result in imprisonment.

Appropriate due diligence should be undertaken before any third parties are engaged. The appropriate level of due diligence will vary depending on the circumstances and you should use your judgement on a case by case basis.

Dealing with public officials

Although this policy applies to both public and private sectors, dealing with public officials poses a particularly high risk in relation to bribery due to the strict rules and regulations in many countries.

Public officials include those in government departments, but also employees of government owned or controlled commercial enterprises, international organizations, political parties and political candidates.

The provision of money or anything else of value, no matter how small, to any public official for the purpose of influencing them in their official capacity is prohibited.

In accordance with the SWISS LLOYDS Code of Ethics, political donations by or on behalf of SWISS LLOYDS are also prohibited. Compliance with the policy It is the responsibility of your local anti-bribery and corruption officer to ensure compliance with this policy in each business. Ultimate responsibility for compliance with this policy throughout the group is taken by the Group Ombudsman Officer. However, each of Swiss Approval Personnel has an obligation to act with integrity and to ensure that we understand and comply with the policy. Ongoing compliance will be monitored and reported by Internal Audit.

Training will be provided to relevant employees throughout the group to support them in complying with their responsibilities. In addition, all employees will be required to confirm that they have understood and complied with the policy annually. Whistleblowing SWISS LLOYDS is committed to ensuring that employees can speak up with confidence if they have any concerns or need to ask for help. If Swiss LLOYDSl Personnel suspect or observe anything that they think might be in contravention of this policy, they have an obligation to report it. Everybody should raise his/her concerns with our local anti-bribery and corruption officer in the first instance. Alternatively, everybody can report the concerns to the Corporate Ombudsman.

SWISS LLOYDS will not tolerate retaliation in any form against anyone for raising concerns or reporting what they genuinely believe to be improper, unethical or inappropriate behavior. All reports will be treated confidentially.

It is illegal to offer, promise, give, request, agree, receive or accept bribes – this anti-bribery policy can help protect SWISS LLOYDS business.

IMPARTIALITY AND NON DESCRIMINATION DECLARATION

Swiss Approval International, its management, employees and external professionals acting by a contractual agreement as administration staff, auditors, inspectors, evaluators e.tc., have identified the importance and value of certification and related activities of the certification body, declare unequivocally their commitment to objective, reliable, independent and impartial certification services.

Swiss Approval Int is responsible for the impartiality of its certification activities and shall not allow commercial, financial or other pressures to compromise impartiality, safeguarding all conditions deriving from EN ISO17021, 17065 restrictions and related international standards for certification activities independency and impartiality.

All Swiss Lloyds personnel (either internal or external) or committees who could influence the certification activities, act impartially. Impartiality principles and preconditions are explicitly described in the contractual agreements and appointment documents of the staff/ external professionals being involved to the certification process stages.

All personnel involved in the certification process consists of experienced and adequately trained personnel, the adequacy of which is evaluated at regular intervals to ensure continuously that the requirements for the proper functioning of the certification process, is satisfied.

Swiss Lloyds services are ensured to be accessible to all applicants whose activities fall within the scope of its certification operations maintaining non-discrimination conditions.

Swiss Lloyds takes action to respond to any risks to impartiality, arising from the actions of other persons, bodies or organizations, of which it becomes aware. All relevant measures are presented and further explained in the impartiality risks’ analysis study and action plan, which is a part of Swiss Lloyds quality management system.

Swiss Lloyds activities shall not be marketed or offered as linked with the activities of an Organisation that provides consultancy and prohibits any statement or implication that certification granting would be simpler, easier, faster or less expensive for any reason.

The Company’s management determines and assigns the appropriate persons to the required jurisdiction and freedom of maneuver, so they are at any time able to solve problems related to the impartiality of the procedures regarding the certification activities. Meanwhile, Company’s management proposes preventive and corrective actions, confirms corrective actions and finally evaluates the results thereof.